Refund policy

● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, eufy refunds the cost of the product itself
● Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through eufy’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by eufy or eufy’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.

eufy’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through eufy’s authorized distributors and retailers are handled through eufy.

For warranty claims related to product quality, the item in question will be replaced with appropriate replacement parts or a factory-refurbished model of equivalent value, subject to availability. If neither option is available, a new replacement item will be provided.

All replacement items will carry the same warranty period as the original defective product, or a maximum of three (3) months from the date of replacement—whichever duration is longer. Please note that once a full refund has been issued, any applicable product warranties are considered null and void.

For Robotic Vacuum, HomeVac, and Vacuum Cleaner products, self-repair support is available to customers regardless of whether the item is within the warranty period. This support includes instructional videos, troubleshooting documentation, and the provision of required spare parts for repair. If your product is not covered by the warranty (including cases where the warranty has expired or other exclusions mentioned previously), we may charge for accessories. The prices for accessories are clearly listed on the accessory page of our official website.

For inquiries regarding self-repair services, please contact our support team at support@eufy.com.

To access the list of spare parts required for self-repair, along with related support articles and how-to videos, kindly refer to the eufy Support Center.

Warranty Applicable Exclusively to Breast Pump Products

Warranty：

eufy provides a 12-month warranty for non-washable parts (such as the pump hub and charging case) and a 3-month warranty for accessories and any washable components (including the diaphragm, milk container, flange, duckbill valve, sizing inserts, dust covers, cleaning brush, and storage bag). Additionally, any extra eufy Wearable Breast Pump accessories you purchase also come with a 3-month warranty.

Note：

The washable parts of the eufy breast pump have an estimated life of 1-3 months, although the actual lifespan may vary depending on usage and sterilization frequency. If you notice a decrease in suction or performance (especially with the duckbill valve), or if you’ve stored these parts for an extended period while planning to use them for your next child, it’s advisable to replace them.

The warranty for the eufy breast pump is limited to the original end-user purchaser. However, please note the following conditions:

1.Coverage：

• The warranty covers defects related to non-washable parts (such as the pump hub and charging case) for 12 months.

• Accessories and washable components (including the diaphragm, milk container, flange, duckbill valve, sizing inserts, dust covers, cleaning brush, and storage bag) are covered for 3 months.
• Any additional eufy Wearable Breast Pump accessories you purchase also come with a 3-month warranty.

2.Exclusions:

• The warranty does not cover cosmetic deterioration or damage resulting from general wear and tear, physical or natural destruction, accidents, misuse, neglect, alterations to the product, or other external causes.
• The eufy breast pump is designed for single-user use. Using it by more than one person may pose a health risk and void the warranty.

3.Returns:

• If you decide to return the eufy breast pump, it must be within 30 days of purchase.
• The product must be new, unopened, unused, and in its original packaging with the manufacturer’s factory seal intact.

4.Warranty Claimis:

• Any warranty claims require reasonable evidence, including the order receipt.
• eufy reserves the right to conduct a reasonable investigation to determine the cause of any defects.

Process:

● Buyer must provide sufficient proof of purchase
● eufy must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return the item for quality inspection

Valid proof of purchase:

● Order number from online purchases made through eufy or eufy’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized eufy reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by eufy quality control to be in working condition
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from illegitimate resource

eufy is not liable for:

● Loss of data incurred from use of eufy products
● Returning personal items sent to eufy

When returning items with a prepaid shipping label provided by eufy, eufy takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. eufy does not provide refunds for items damaged in transit for non-quality related warranty claims.